SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by normal free and standard shipping depending on customers choice. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our standard shipping estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. some of our normal free shipping companies did not provide tracking. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of KechZone (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kechzone.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great quality.
Wonderful phone, great quality and battery TBM.
Arrived very well packed note 1000 Super recommend.
perfectly packed came quickly 5/5
Good headphones. Very fast shipment. Everything is fine! Thank u
מוצר מצוין, נהדר עלות תועלת. אני מאוד מרוצה, זה כבר את שני זמן אני לקנות ואני לא מתחרט על זה.
Wireless headphones received. Looks ok. I gave my grandchild. he connected, works. As far as we can see. Thank you to the store for sending the goods quickly and I recommend to all the store and seller.
The earphones are great, the sound is clear, the phone will come in immediately, the charger is 91 percent charged
The sound is good, the charge is enough for a long time! While working without problems!
Bass for more, but in general I like
Good purchase, the quality very good for the price, came as shown in the images and before estimated.
Product has sound of excellent quality, the bass are not intense, but with I bought to work, it is providing well.
It's my second purchase, the order arrived in 15 days and in a pretty tough cardboard box, the usb input cap comes somewhat loose.
Very good product, arrived super fast, long before scheduled. In excellent condition, they work perfectly, very complete. Super recommended
My third pair! These work great Phone call quality isn't the best but for the price you can't go wrong
I will still use the same, I have no way to evaluate now...
These are my first wireless headphones. In the ears do not sit quite as we would like. But generally normal. From the first start-the sound is average. After some time of music playback-the sound became clearer. In general-worth the money-800r.
nice
Not the first nor tenth and far from the last time buy this product! Excellent, always are tweaking it, this time noticed a longer lasting battery and an audio well cleaner. Excellent product to make extra income or only for itself! Life 4 hours listening at maximum volume (unnecessary, since has suffocation external noises) and already hit 8/9 hours listening volume medium. ReFill in 15/20 minutes at most! Bought 10, sent on 13, came home on 23 (no charge, am Beautiful Horizon mg). Thank you again!
The product arrived as seen. I've tested it and earphones works well... The sound and the calls are clear and the mic is good... however, I've noticed that speakers lack a little base. But in all it's great product..
They listen very well I like them a lot. They arrived in time and form I would ask for more
The product arrived in good condition and before the expected date, everything works at 100%. The only bad thing was the urban courrier Express (Peru) I had to go to their own delivery headquarters to pick up my order since they couldn't find my address. Otherwise all right.
Come with battery. Already Plug-in and work perfectly is segund time buy from this store
The left earphone 10 min. works after starting to transmit sound intermittently.
With a high, everything works, came a week later than planned, but not scary