SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by normal free and standard shipping depending on customers choice. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our standard shipping estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. some of our normal free shipping companies did not provide tracking. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of KechZone (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kechzone.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods came. Thread good
Everything is fine
All right, according to description.
The goods were ordered on 11.11.2022 and were delivered to Slovakia by combined transport in 15 working days. The package was sent quickly, well packed and matches the description given by the store I can only recommend the seller. I am extremely satisfied.
Shipping fast. Good quality goods. Recommend.
Ordered the cord on July 24th, received September 9th? Ordered 0 22 color black. In appearance, everything is done quality. I recommend, a good store.
Everything came safe and sound. Packed in carton. I haven't checked yet. Looks ok. Thank you store.
All as in the description of the lot, the amount of cord is not sure of course, you need to measure, I will add a review.
I don't know if the 300 meters is right, I like the reviews, so I buy it in the spring.
Excellent Product
Excellent trader!!.Fast delivery..Good quality..Highly recommended..Thank you
The product is quite good. I received it quickly with speedex
Good Mono
haven't start to use. fast shipping. well packed. great store.
He arrived before the expected time. All ok and according to the store's announcement. Quality Material and finishes. Very happy with the purchase.
Received a month earlier than expected which is cool. It does not say the term "fiber from Japan" though.
Excellent goods, everything came as in the description. Shipping is super fast. Thank you so much. My husband is happy.
The parcel arrived on time. Visually, the cord corresponds to the declared characteristics. I plan to order more.
The product is good and necessary. Thanks to the store.
Recommend
Everything corresponds to the description, but sent a #1 cord of diameter, and ordered #2 , 300 meters I think there are ±
The spud is far from complete. But it's good. Not very strong.
Very well I demand 1 month and 6 days to arrive! I'm from tucuman argentina I arrive in perfect condition
They seem good in the absence of trying them
Norms